Remote Support

Remote Support

In case of problems, you will have the chance to get remote support, that is, we are looking directly via remote desktop on your environment so that you can demonstrate your problem. Either you provide your own software that allows us to inspect your environment (e.g. WebEx, GotoMeeting, TeamViewer etc.) or you allow us to connect via GotoMeeting. In this case, we send you an invitation via email that contains a link to the required software.

    • Related Articles

    • Logs

      In some cases aqua support will ask you for your server or client logs. You can find them in the following paths (in default installations):   Client Log %localappdata%\andagon_GmbH\aqua\logs   Server Log C:\Program Files\andagon GmbH\aqua For ...

    • Test Automation

      aqua allows to execute automated tests. The procedure to start an automated test is the same as for a manual test. You just click the Run button in a given test case. The following dialogue is supplemented with a section for Agent selection. The ...

    • UnixShell (Rich Client)

      The UnixShell-Agent allows to execute a Shell-Script on a remote Unix (Linux) machine. In order to setup the Unix-Shell-Agent, please follow the next steps. Setup The following steps require fundamental knowledge about the UnixShell. The given ...

    • Feature Guidelines 22.132.0 - SaaS

      Guidelines Version 22.132.0 Date: 30.01.2023 Feature: Disable internal aqua authentication when SAML, LDAP or oAuth is set up Useful when: You have custom security rules in your external authentication system and want to prevent a user from bypassing ...

    • Feature Guidelines 22.132.0 - On Premise

      Guidelines Version 22.132.0 Date: 30.01.2023 Feature: Disable internal aqua authentication when SAML, LDAP or oAuth is set up Useful when: You have custom security rules in your external authentication system and want to prevent a user from bypassing ...